You can follow the steps to do so: Sorry this didn’t help. Agents are Brother software services running on remote computers. When I try troubleshooting, it states that printer is turned off although it is showing as online. How satisfied are you with this reply?

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Add a Comment No sign-up required. OS Windows 10 bit Windows 10 bit Windows 8.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

I would suggest you to uninstall and reinstall the driver for the printer. Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.

Then follow the instructions below corresponding to the file type that you downloaded. Enter the code here: Sorry this didn’t help.

Brother HLW offline in windows 8 – Microsoft Community

I have uninstalled, etc. Title Description Release Date Version Size Enhanced Generic PCL Driver Recommended download if you have multiple Brother print devices on your network, you can use this driver instead of downloading specific drivers for each separate device. Tell us about your experience with our site. This utility assists you in restoring printing capability with minimal user interaction.


Polireddy on February windpws, Then simply follow the on-screen instructions for installing the driver.

You can follow the question or vote as helpful, but you cannot reply to this thread. Save the driver file somewhere on your computer where you will be easily able to find it, such as your desktop. This software is not compatible with any Brother device using the NCw print server.

Brother HL-2170W offline in windows 8

All comments must be in English. After performing the troubleshooting steps in clean boot, follow Steps to start the computer to Normal startup mode. This utility will automatically locate and update your Brother machine’s IP address within your printer driver. This thread is locked. When I try troubleshooting, it states hl-2170d printer is turned off although it is showing as online.

Did this solve your problem? If you need further assistance, do reply. Contact Us Product Registration Visit www. Needed for Network setup.

Please reply with the results, in order to help you fix the issue. Needed for Network connection.


Windows 8.1 Pro w/Brother HL-2170W WIreless Printer going Offline

We recommend this download to get the most functionality out of your Brother machine. Please make sure that you have the setup file for the driver of the printer before uninstalling the current version. You can follow the question or vote as helpful, but you cannot reply to this thread.

Go to Control Panel. Any suggestions to fix this? This problem was not experienced before WIndows 8. These Agents collect device information from their local LAN. I have found that by going into the printer properties, changing the “Port” setting to any other port available, and then switching it back to the correct port is the only way Win8. SMAN51 on October 2,